White-label infrastructure for agencies

You’ve won the job. There’s still infrastructure to sort out.

Configure DNS, get email working, set up a server or take over an environment from a previous provider. Sometimes the access credentials are missing, sometimes the documentation. Meanwhile, your team already has other work to do.

Tell me what still needs doing. We’ll agree on what I’ll take on, how much it will cost and when it will be finished.

You can come straight to me with that.

You’ve heard these sentences before.

• “The site went down when we moved it.”
• “Their emails keep landing in spam.”
• “Nobody knows who actually owns the domain.”
• “The old developer vanished and took the passwords.”
• “It’s slow and nobody knows why.”
• “The certificate expired. Again.”
• “We inherited this server and we’re scared to touch it.”
• “WordPress got hacked, and it came back after the cleanup.”
• “We can’t update WordPress, it would break the site.”

Tell me what isn’t working and when it started. You don’t need to know the cause or the technical term. If I need anything else, I’ll ask.

What I do

• Fix

  Problems with DNS, certificates, email delivery and Linux.

• Move

  Websites, servers, domains, email and cloud environments. DNS configuration and migration to Cloudflare. With a cutover plan and a way back if something goes wrong.

• Optimize

  I’ll find out what’s slowing things down. Linux, MariaDB/MySQL, PHP, NGINX, Apache or Postfix.

• Secure

  Configuring Linux, firewalls, VPNs and access permissions. Protecting websites through Cloudflare and securing access to the origin server.

• Maintain

  Updates, monitoring, small changes and checks on backups, domains and certificates.

Someone who already knows your setup.

If there’s always something to sort out with servers, websites and email, we can work together regularly. I’ll know your setup, so the next request won’t start with tracking down access credentials and explaining what runs where.

Choose a plan based on the number of domains and servers, the maintenance you need and the response time.

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What’s covered. The plan covers one agency and its client portfolio. Included requests can be used for any website in that portfolio, within the limits of your chosen plan. We can agree on a larger scope individually.

Coverage window. Reply times are counted in your working hours, not mine. We agree on the coverage window in your contract, and reply times run only within it. Default is Mon–Fri 08:00–19:00 Prague. On Manage we can agree on a window aligned to your morning instead: Mon–Fri 13:00–21:00 Prague, which is 07:00–15:00 New York. No annual lock-in. One month’s notice, either direction.

You know what it will cost before I start.

Before I start, we agree on the scope, price and deadline. If the agreed work takes me longer, you don’t pay extra. If you want to add anything, we agree on the price first.

We can start with one job. You’ll see how I work, then decide whether you’d like to work together further.

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Delivery tells you when the work will be finished, counted from when I have access. It is not the number of days spent working on it.

Migrations. On migrations I plan for zero downtime and say so in writing: HTTP traffic moves behind a managed TTL, and where mailboxes or a live database are involved I tell you in advance exactly what the unavoidable window is, before you agree to the date.

Performance audit. The performance audit has a fixed price. I quote for the changes based on the audit findings. If you commission the implementation within 60 days, the audit fee comes off it — the audit is the discovery, and you shouldn’t pay for that twice.

Access recovery. Access recovery includes 6 hours of chasing, third-party fees at cost; if I can’t recover it, half comes back.

Prices are indicative; the binding price, scope and date are confirmed in writing before work starts. Business clients only.

Need someone to talk through a proposal or your next steps?

We can discuss architecture, performance, a planned migration or requirements for your developers. I’ll go through your proposal with you, point out risks and explain what I would do differently.

Depending on what you need, we can arrange a consultation or a written assessment you can share with your team or client.

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Business analysis — turning what the client actually wants into something a developer can build — is covered by the blocks, or delivered as the fixed-price specification above. Implementation is quoted separately: your team builds it, or I do. If you need something outside the services listed, get in touch. We’ll agree on the scope and a fixed price, not an hourly estimate.

When I am available

Reachable

You can reach me on weekdays from 08:00 to 19:00 Prague time — that’s 02:00–13:00 in New York.

Hands-on work & cutovers

08:00–12:00 Prague = 02:00–06:00 New York = 07:00–11:00 London

Production cutovers

I schedule production cutovers between 08:00 and 12:00 Prague time. For clients in the US, that falls overnight. We always confirm the exact time and time zone together.

Urgent work

If something is urgent, get in touch. If I have capacity, I can start the same day. Urgent work carries a 50% surcharge.

Prague is CET in winter, CEST in summer. New York and London shift with me, so these pairings hold year-round except for the two or three weeks each spring and autumn when Europe and the US change clocks on different dates — then New York is one hour later than shown. Every cutover date is confirmed in writing with both local times spelled out, so this is never left to arithmetic.

What I don’t offer:

• I don’t provide 24/7 on-call support.
• Open-ended time-and-materials billing
• Commitments I can’t put in a calendar

You keep the access credentials and documentation.

I work independently. That’s why I want you to have everything you need to keep managing your infrastructure without my help.

• You grant me access and can revoke it at any time.
• When the work is finished, you receive a description of the changes, key dependencies and operating procedures. If someone else takes over, they’ll have something to work from.
• Either party can end the monthly arrangement with one month’s notice.

I want you to stay because working together suits you.

How I use AI in my work

I use AI in my work. I check its output and verify it in the specific environment before deployment. I don’t submit the content of customer data to generative AI services without documented instructions from the customer.

I am responsible for the approach I choose and the changes I make.

What I commit to

• 25+ years — Linux, networking, infrastructure, architecture, performance.
• I do the work personally. You discuss the brief and the results directly with me.
• Your client stays your client. I work under your brand and don’t contact them without your permission. We’ll confirm a mutual agreement not to poach clients in writing.
• You can pass on the documentation under your own name. You receive it ready to share with your client.
• I speak Czech, English and Spanish. If needed, I can join a call with your client or communicate only with your team.
• I have the contract documents ready. On request, I’ll send a master services agreement, an NDA and a completed security questionnaire.
• Voice, if you ever need it. Multi-tenant PBX, call centres, IVR, SIP and WhatsApp Business — FreeSWITCH and Asterisk, built across four countries. Quoted separately; just ask.

How we get started

1. Tell me what you need.

   By email, WhatsApp or an agreed channel. A brief description of the situation is enough.

2. We agree on the scope, price and deadline.

   If I need more information, I’ll ask first.

3. I get to work.

   I’ll let you know when I start and get in touch if I need your decision.

4. I hand over the work and documentation.

   What I changed and what you need to know to keep things running.

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